Privacy / Cookie Policy

We are committed to protecting your privacy and keeping information you provide safe. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not pass your details onto any other company or individual without your consent.

Information We Collect

To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. This information is:

  • Name, address and postcode - without this we won't know where to send your order or to whom.
  • Email address - we send a confirmation and updates regarding the progress of your orders via email.
  • Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly
  • IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

We do not collect any financial information apart from the method you used to pay.

Notification of Changes to This Policy

If we alter our Privacy Policy at any time, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

Our use of cookies

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with our services so we can make them better

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using www.dlsaquatics.co.uk :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

DLS Aquatics & Pets
DLS Aquatics & Pets uses cookies in several places – we’ve listed each of them below with more details about why we use them.


Cookies set by DLS Aquatics

ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.
ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.


Third party cookies

Facebook – Effective when a page from DLS Aquatics & Pets is shared with Facebook
https://www.facebook.com/about/privacy/
Twitter – when DLS Aquatics & Pets is followed on Twitter
https://twitter.com/privacy