Terms and Conditions

Welcome to DLS Aquatics. Please read these terms and conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website to make a purchase you agree and are bound by these terms and conditions.

Contract

The placing of an order with us is an offer to us to purchase a product (or products) which is only accepted by us at the point of payment. Any goods on the same order which are not charged for do not form part of that contract.


Delivery Charges

Delivery to the UK is currently free for economy postage but a charge is made for 1st class if selected at checkout.  

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept most Credit and Debit Cards through as well as PayPal.

On completion of your order placement, you will be presented with a screen confirming your purchase together with a unique Order Reference Number, which must be quoted in all correspondence. A confirmation email will also be sent which you agree will satisfy any legal requirements that such communication be in writing.

In addition, an email will be automatically sent to indicate the dispatch of your order.

Stock Availability

Our ordering system is designed to indicate items which are out of stock at the time of ordering, however, due to stock control limitations, DLS Aquatics are unable to guarantee the absolute accuracy of such information. In the event that items are not available once order processing commences, you will have the opportunity to either cancel your order, amend your order or carry on waiting. If you choose to split the order we reserve the right to treat the order as two separate orders and charge carriage on either or both if applicable at our discretion

Delivery

We will normally process and dispatch your order within two working days of order placement, subject to stock availability. Actual delivery times after dispatch will depend on carrier used, and delivery address. Typically : Mainland UK deliveries take 1-2 working days. Highlands & Islands of Scotland, Northern Island, Channel Islands and Isle of Man may take one or two days longer.

All dates quoted by us for delivery are as estimates.

Delivery Address

We are happy to send your goods to any address that you choose, or to neighbours, relatives, or place of work, as long as there is someone there to sign for the goods.

In the event that any parcel is undeliverable due to no-one being available at the delivery address, and that parcel is returned to us, we reserve the right to deduct the original carriage charge from any refund, or to charge additional carriage if we have to resend the same parcel to either the original address or to a new address.

Incorrect Delivery Address

To enable us to complete our contract with you, and successfully deliver the goods to the address you supplied on the order you must supply us with a full, complete, and correct delivery address. If the address supplied subsequently turns out to be not full, complete and correct (including the Post Code) you will be responsible for any additional charges levied upon us by the carriers as a result.

Order Progress

Should you wish to check on the progress of any order placed with us, please ensure you quote your order number and/or your customer number. We regret that we will be unable to check on the progress of any order without the provision of such information

Minimum Age

DLS Aquatics does not sell products for purchase by children. If you are under 18, you may use this e-commerce site only with the involvement of a parent or guardian

Returns Policy

  • Cancellation Rights : You have the right to cancel any order for any reason within 14 working days after the day on which you received the goods. You must return the goods to us at your own expense in an undamaged condition together with such documentation necessary to enable us to identify you as the purchaser. Until the goods are received by us at our premises, you are responsible for any loss or damage to such goods.  Once we have received the goods, we will refund the purchase price immediately, or in any case within 30 days. Goods returned without the required documentation, or after 30 days of the notice of cancellation, will be treated as abandoned to us, and will be dealt with accordingly
  • Missing or Incorrect Items : You should notify us as soon as possible by email, letter or telephone as to the nature of the problem. We will rectify the situation immediately, subject to stock availability, although in some cases we may require you to return the incorrect item, initially at your expense. We will of course refund you any return carriage or postal charges upon receipt of the goods. Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you


Faulty or Damaged Goods

In the event that you receive faulty or damaged goods,  you must return the goods to us initially at your own expense, together with such documentation necessary :

  • to enable us to identify you as the purchaser of the goods.
  • for us to establish the nature of the damage or fault

We will examine the goods, and in the event that they are damaged or faulty, we will repair or replace them at our absolute discretion, but due to the wide range of products we supply, it may be necessary for the goods to be passed back to the manufacturer for their expert assessment of the alleged damage or fault. We will do this within a reasonable time which we agree will not exceed 21 days.

Where goods are found to be faulty and no repair or replacement is not offered, we will refund minus an amount for the usage you've had from the goods.
  

In such cases where the goods are deemed to be damaged or faulty, we will refund you your return postal or carriage charges.

In such cases where the manufacturer has tested the goods and finds the goods not faulty, they will be returned to you.

Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you.

Pumps, Filters, Air Pumps and Similar Goods : Customers should be aware that many of these items emit a noise during normal operation, which you may consider excessive in your particular environment. You should also be aware that the use of registered trade names and manufacturers wordings which indicate noise levels are relative only and do not necessarily give indications of measured decibel levels.

Return of these goods under any guarantee because of excessive noise levels (which when examined prove not to be faulty but normal operating noise output) will only be accepted under certain conditions:

The goods must be returned at your expense.

We accept that for you to find the noise levels are unacceptable, you will have used the goods, but if they are returned in such condition as to not be re-saleable at the full retail value, we will of course have to adjust any refund or credit note to account for this. If they are returned as new then a full refund or credit note will be issued.

You agree that if we are asked to suggest an alternative product which will be less noisy, then this suggestion is based on our sales and returns experience only, not on any actual testing of the products, and that we cannot subsequently be held responsible should the alternative item also prove to be excessively noisy in your view. You should therefore not rely on our skill or judgement when choosing a less noisy alternative.

Any alternative goods sent out to you may attract additional carriage charges in accordance with our usual terms and conditions.

Abandoned Goods : Any goods returned to us at our premises without documentation included which easily identifies the original purchaser of the goods will be treated as being abandoned to us.


Complaints

If you ever have any cause for complaint, then please contact us straight away. Email us at sales@dlsaquatics.co.uk or write to us at DLS Aquatics, 369 Osmaston Park Road, Derby, DE24 8DB 

We will acknowledge your complaint within 2 working days, and will try to resolve the problem immediately or in any case within 5 working days. You will always be kept informed of the progress of your complaint