Terms and Conditions

Welcome to DLS Aquatics. Please read these terms and conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website to make a purchase you agree and are bound by these terms and conditions.

Contract

The placing of an order with us is an offer to us to purchase a product (or products) which is only accepted by us at the point of payment. Any goods on the same order which are not charged for do not form part of that contract. Point of payment is defined as the authorisation by our Card Company of payment by Credit or Debit Card, notified cleared funds in our bank account if payment was by Direct transfer, postal orders or cash in the case of deliveries locally. By ordering goods from us, you will be deemed to have accepted that these Terms and Conditions take precedence over all other either submitted by you or implied by business/trade custom, practise or course of dealing, unless expressly agreed to in writing or by electronic means and authorised by the DLS Aquatics. All dates quoted by us for despatch or ultimate delivery are as estimates only and are not to be the essence of the contract.

Law & Jurisdiction

The use of this website, the purchase of any goods, and these Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by English courts

Accuracy of Information

DLS Aquatics makes every effort to ensure that all information on this site, and stock availability as shown during the ordering process, is up to date, current and correct However, DLS Aquatics does not warrant, represent or guarantee that this information is up to date, current and correct, except for displayed prices (obvious computer programming errors excepted). We will not be liable to you/or any third party for any consequential or incidental damages (including, but not limited to, loss of revenue, loss of profits, wasted expenditure, loss of privacy and loss of data) whatsoever that arise out of or are related to the use of this web site and/or any information contained therein.

Pricing

Prices shown are inclusive of VAT at Standard Rate (20%) where applicable. DLS Aquatics guarantees that the prices shown at the time of ordering are always the current prices, and are the prices you will pay, even if an item is out of stock and has to be back-ordered for you.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept most Credit and Debit Cards through both Paypal and Google Checkout. We also accept Postal Orders and in the instances where Delivery by ourselves cash.

On completion of your order placement, you will be presented with a screen confirming your purchase together with a unique Order Reference Number, which must be quoted in all correspondence. A confirmation email will also be sent which you agree will satisfy any legal requirements that such communication be in writing.

In addition, an email will be automatically sent to indicate the dispatch of your order.

Stock Availability

Our ordering system is designed to indicate items which are out of stock at the time of ordering, however, due to stock control limitations, DLS Aquatics are unable to guarantee the absolute accuracy of such information. In the event that items are not available once order processing commences, you will have the opportunity to either cancel your order, amend your order or carry on waiting. If you choose to split the order we reserve the right to treat the order as two separate orders and charge carriage on either or both if applicable at our discretion

Delivery

We will normally process and dispatch your order within One working day of order placement, subject to stock availability. Actual delivery times after dispatch will depend on carrier used, and delivery address. Typically : Mainland UK deliveries take 3-5 working days.


Delivery Address

We are happy to send your goods to any address that you choose, or to neighbours, relatives, or place of work, as long as there is someone there to sign for the goods.

Incorrect Delivery Address

To enable us to complete our contract with you, and successfully deliver the goods to the address you supplied on the order you must supply us with a full, complete, and correct delivery address.

Order Progress

Should you wish to check on the progress of any order placed with us, please ensure you quote your order number and/or your customer number. We regret that we will be unable to check on the progress of any order without the provision of such information

Minimum Age

DLS Aquatics does not sell products for purchase by children. If you are under 18, you may use this e-commerce site only with the involvement of a parent or guardian

Returns Policy

Cancellation Rights : You have the right to cancel any order for any reason within 14 working days after the day on which you received the goods. You must return the goods to us at your own expense in an  undamaged condition together with such documentation necessary to enable us to identify you as the purchaser of the goods within 30 days of the notice of cancellation. Until the goods are received by us at our premises, you are responsible for any loss or damage to such goods. You should obtain proof of posting of such goods, in the event that the goods are not received by us at our premises. Once we have received the goods, we will refund usually immediately but always within 30 days.

Missing or Incorrect Items : You should notify us as soon as possible by email, letter or telephone as to the nature of the problem. We will rectify the situation immediately, subject to stock availability, although in some cases we may require you to return the incorrect item, initially at your expense. We will of course refund you any return carriage or postal charges upon receipt of the goods. Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you

Faulty or Damaged Goods

In the event that you receive faulty or damaged goods, you must return the goods to us initially at your own expense, together with any documentation necessary to enable us to identify you as the purchaser of the goods.
We will also need information as to the nature of the damage or fault.

It may be necessary for the goods to be passed back to the manufacturer for their expert assessment of the  damage or fault. We will do this within a reasonable time which we agree will not exceed 21 days.

In such cases where the goods are deemed to be damaged or faulty, we will refund you your return postal or carriage charges.

Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you.

Pumps, Filters, Air Pumps and Similar Goods : Customers should be aware that many of these items emit a noise during normal operation, which you may consider excessive in your particular environment. You should also be aware that the use of registered trade names and manufacturers wordings which indicate noise levels are relative only and do not necessarily give indications of measured decibel levels.

Return of these goods under any guarantee because of excessive noise levels (which when examined prove not to be faulty but normal operating noise output) will only be accepted under certain conditions:

Complaints

If you ever have any cause for complaint, then please contact us straight away. Email us at sales@dlsaquatics.co.uk or write to us at 369 Osmaston Park road, Derby DE24 8DB or Telephone 0843 2898322 Monday - Friday 10.00 - 2pm

We will acknowledge your complaint within 2 working days, and will try to resolve the problem immediately or in any case within 5 working days. You will always be kept informed of the progress of your complaint



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